Privacy
Policy.

QueueBond ("QueueBond", "we", "us", or "our") provides infrastructure software for managing the economic and operational consequences of grid access for renewable energy and battery storage developers, lenders, and advisers. We understand the high commercial sensitivity of interconnection filings, power flow models, Letter of Credit amounts, and private project contracts.

1. Information We Collect

We collect information across two distinct operational boundaries:

• Account & Workspace Information: Name, professional email address, organization name, role, and authentication credentials provided during registration or workspace invitation.
• Customer Project Evidence: Interconnection agreements, study reports, power-flow packages, Single Line Diagrams, tax equity term sheets, Letters of Credit, and related documents uploaded into your workspace.
• Public Grid Observations: Publicly available queue records, published RTO/ISO filings (such as PJM and MISO planning committee documents), and FERC dockets that QueueBond ingests independently of your private workspace.
• Operational Telemetry: Anonymized technical logs, access timestamps, and browser metrics necessary to ensure platform security, verify authorization integrity, and troubleshoot system performance.
• No Consumer Payment Data: QueueBond does not request, process, or store credit card numbers, banking credentials, or consumer financial payment data on this website. Any enterprise engagements are handled via authorized corporate invoicing.

2. Data Isolation & Tenant Boundaries

QueueBond is engineered with strict multi-tenant separation. Customer-uploaded documents and private project facts are isolated using cryptographic identifiers, row-level access controls, and private cloud storage buckets.

Your private data is never used to train public AI models. Any AI-assisted features (such as explanation synthesis or document extraction assistance) operate strictly within your authenticated project context and under explicit human control.

3. How We Use Your Information

We process information solely to:

• Maintain your project's Grid-Access Capital Passport and historical state records;
• Evaluate deterministic rule applicability and calculate cost allocations or Letter of Credit exposure;
• Surface detected changes and restudy events between public records and customer evidence;
• Provide customer support, security monitoring, and platform operations;
• Comply with applicable legal obligations.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or project information. We only share data with trusted infrastructure service providers (e.g., enterprise cloud hosting, encrypted database storage, and transactional email providers) bound by strict confidentiality and security agreements.

5. Data Retention & Deletion

We retain your workspace records as long as your account remains active or as required by commercial agreement. Workspace administrators may request the complete deletion of their uploaded evidence and associated derived project states at any time by contacting our support team.

6. Security Measures

QueueBond employs enterprise-grade security protocols, including encryption in transit (TLS 1.3), encryption at rest (AES-256), cryptographic content hashing for audit trails, role-based authorization, and continuous access logging.

7. Contact Information

If you have questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact our privacy and engineering team at:

QueueBond Technologies
Email: hello@queuebond.online
Website: https://queuebond.online